FAQ
DO YOU OFFER OEM/ODM CUSTOMIZATION ?
Yes, we offer full OEM/ODM services including custom plush designs, voice cloning, and branded packaging.
HOW LONG IS THE PRODUCTION LEAD TIME ?
Sample production takes 20-30 days, and mass production usually requires 45-90 days after order confirmation.
WHAT IS THE MINIMUM ORDER QUANTITY (MOQ) ?
Our standard wholesale MOQ is 50 units, while custom OEM/ODM orders require a minimum of 500 units.
HOW DO YOU HANDLE USER DATA PRIVACY ?
All voice interactions are end-to-end encrypted with zero data retention.
WHAT LANGUAGES DOES THE AI COMPANION SUPPORT ?
It supports 12+ global languages including English, Spanish, French, and Japanese, expandable via OTA updates.
WHAT IS THE WARRANTY POLICY ?
We offer a 12-month warranty for all electronic hardware and lifetime free access to the basic AI system.